Refund policy
Returns
Full refunds and are offered for regular priced merchandise. Contact me within 14 days of delivery. You’ll then have another 14 days to return the item. Refunds will be returned to the original payment method used to make the purchase.
Conditions of return
You are responsible for return postage costs. The item must be in resaleable condition and the seal on the compostable bag must not have been opened in order for me to accept the return.
All custom illustrations are not eligible for returns.
Cancellations
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact me at hello@judithpraynault.com so I can make these changes immediately.
Exchanges
Just like for returns, you are responsible for postage costs on exchanges. The item must be in resaleable condition and the seal on the compostable bag must not have been opened in order for me to accept the item. The new item will be sent upon reception of the exchanging item.
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Should your order be identified as lost with the shipping carrier, I will ship a new order out immediately.